Sales and customer service
From the first contact to the next order. A simple customer experience and an organized team workflow.
- Websites and catalogs
- Orders and payments
- Bookings and appointments
- Customer history
We understand your operation and develop systems that connect sales, customer service, and management. Technology starts with what your business actually needs.
Select an area to see how the steps connect.
Illustrative example of a tailored systemEach project brings together the resources your operation needs. These three groups show where a custom system can help.
From the first contact to the next order. A simple customer experience and an organized team workflow.
The information your business needs, in a system designed around how you actually work.
Less repetitive work. A clearer connection between people, information, and everyday tools.
We define the scope together: needs, priorities, integrations, and feasibility shape the solution.
Choose a sector. Explore a system example and see what we could develop for your business.
Select a sector to update the example below.
Selected sector: Restaurants and delivery
Orders arrive through different channels, forcing the team to check the same information repeatedly.
Centralize orders and improve coordination between service, kitchen, and management.
Fictional items and channels. This demonstration does not process payments or external integrations.
Fictional items and channels. This demonstration does not process payments or external integrations.
Fictional items and channels. This demonstration does not process payments or external integrations.
Try the controls. All data is fictional and can be reset.
Examples of possibilities. Capabilities and integrations are evaluated and agreed in each project's scope.
Explore projects that turn a business need into a useful solution for the company and its people.

Simpler operations for the team and a more accessible digital channel for customers.
Customer service and order organization required more team effort.
Digital menu, customized orders, and operational tracking.
Customer choices reach the ordering workflow in an organized format.

Strategy, professional presentation, and a clear path from first contact to booking requests.
A new business needed to communicate its services and receive inquiries.
Positioning, a Portuguese and Japanese website, booking, and presentation materials.
Services explained in two languages, with an organized booking request.

A tailored system bringing time records, review, and communication into one organized experience.
Time records and administrative review needed an organized foundation.
Role-based access, monthly records, corrections, and reports.
Employees check their own hours; administrators review the records.
Start with what solves today's challenge. Plan the next step when your operation needs it.
One core for the need that comes first.
We develop the priority capabilities that address your company's most important needs.
We evaluate new modules, capabilities, and integrations as new needs emerge.
We plan improvements around operations, outcomes, and investment priorities.
Each evolution requires technical evaluation and an agreed scope, timeline, and investment under a new engagement.
Shall we understand your business challenge?You take part in the decisions and follow the progress. The D.I.M.A. method makes the journey clear, from the first conversation to team adoption.
Understand the business, people, and operational challenges.
Define bottlenecks, priorities, and solution requirements.
Design workflows and validate a clear user experience.
Develop, integrate, test, and deploy the system.
Guide the team and follow up on adjustments within the project.
Clear scope. Validation together. Delivery focused on use.
FluxMind brings Production Engineering and Mechanical Engineering together. Experience in operations, quality, and applied technology helps build more organized, efficient businesses ready to grow.

Connects engineering thinking to an entrepreneur's daily operations. Her industrial and corporate experience in Brazil and Japan combines continuous improvement, Lean, strategic planning, and the digitalization of administrative processes.
Experience in standardization, process improvement, and operational leadership turns scattered tasks into clear workflows.
Work with dashboards, data analysis, Power BI, SharePoint, and Power Apps makes information useful and accessible.
Training and Lean experience brings solutions closer to the people who use them every day.

Brings experience spanning quality, logistics, performance analysis, continuous improvement, and industrial engineering. Customer quality experience reinforces an attentive approach to reliability and the needs of those receiving a solution.
Industrial engineering and performance experience helps identify bottlenecks and evaluate improvement opportunities.
Quality and inspection experience strengthens attention to standards, verification, and problem solving.
Logistics, continuous improvement, and customer quality connect execution, flow, and business expectations.
Clear scope, transparency, and care for your business information.
Communication throughout the project and follow-up on agreed deliverables.
Clear interfaces, testing, validation with you, and user guidance.
Understand the problem. Build the solution. Support its progress.
Business, process, and technology knowledge, with operations in Brazil and Japan and service across complementary time zones.
Português · 日本語 · English
Human service depends on availability and scheduling. Confirm a callback time in the initial conversation.
You can send your message at any time. Service is organized across the time zones of Brazil and Japan.
The contacts below receive inquiries from Brazil and Japan. Your country helps us understand the context.
You don't need to know which system to request. Tell us your business problem; we will help organize the possibilities.
FREE INITIAL CONVERSATIONThe initial conversation is free. Technical discovery, development, and implementation have their own scope and proposal.Yes. The solution starts with your workflows, priorities, and needs. Functions, integrations, and stages are defined after understanding your operation and evaluating feasibility.
The first conversation helps us understand the challenge. As the project advances, requirements, deliverables, timing, and investment are set out in a proposal. Detailed technical discovery may be part of the contracted work.
Hosting, maintenance, updates, code ownership, and support terms are defined in the proposal and contract according to the needs of each project.